Team Activity, Success & Accountability

When reviewing your team’s KPIs and incentive structures for the new year, it is important to have a focus on the right activity and accountability that not only leads to growth of the business, but success for each individual.

We recommend creating benchmarking and expectations that shift from traditional KPIs and a focus activity that drives results and income rather than day-to-day tasks.

Identify where there are growth opportunities and make sure that your team has the resources to focus on maximising outcomes and income.

Does your team know what the key activities are?

If not, there is a training session for them to help understand their key activities and what is required to achieve growth and results.

Here are our top 5 focus areas to drive the right activity.

•       Client experience and delivering value for your client. Set benchmarks around communication, face-to-face meetings, client strategy and education as well as reviews and ratings received. Referencing complaints and compliments with your team will also drive the right activities.

•       Focus on brand consistency through emails, communications and templates used. Consistency is key and ensuring your team are aligned to delivering.

•       Drive project execution and completion. This is especially important when driving change throughout your team, be that implementation of technology, process improvement or a change in structure. Clear timelines and delivery milestones are a must.

•       Encourage brand ambassadors and team members who drive business values. Alignment to the direction of the business is not only important for culture, however, builds the foundation for future recruitment and retention of your people. Recognition for team members who support and drive business values both internally and externally are your biggest asset.

•       Spotlight on professional & personal development to suit the individual. Everyone is different and no doubt within your team there are many different skillsets. Foster a learning environment that drives your team to improve not just themselves but the business as a whole.

 With any success matrix, accountability is key and 90 day plans along with regular one-on-ones are the best way to track, review and measure roadblocks, results and outcomes consistently.

Would you like personalised coaching or consulting in this space?

Reach out to the REGROWTH Team today to see how we can help you to get better at being better.