Property Management Success

Build better habits. Strengthen relationships. Create a greater impact.

A 4-week online program for property management professionals

Property Management gives you the opportunity to make a difference every day. Bringing priorities together, responding with purpose, building trust and showing value to both investors and tenants - all while working towards successful outcomes.

Property Management Success Online is a practical, four-session program designed to help Property Managers build the habits, confidence and communication skills they need to perform consistently. Together, we’ll work through smarter ways to manage your day, understand what matters to investors, improve the client experience, handle challenging conversations, and strengthen client retention.

Whether you’ve just started out, your refining the way you work or looking for fresh ideas, you’ll leave each session with practical tools you can put to work straight away in your portfolio.

Structured 4-Week Online Program:

Throughout this program, you’ll learn how to:

  • Build better habits, systems and structure into your day

  • Develop resilience and confidence

  • Understand what drives investors and what they expect from you

  • Create client experiences that earn trust and loyalty

  • Communicate clearly and navigate challenging conversations

  • Respond to objections calmly and professionally

  • Show value beyond the day-to-day tasks

  • Strengthen retention and long-term relationships

Who this course is for:

  • Property Managers of all experience levels

  • Assistant Property Managers

  • Leasing Consultants

  • Team members transitioning into Property Management

  • Experienced professionals wanting to refresh, refocus and elevate their performance

PM Success Online gives Property Managers practical tools, useful frameworks and the confidence to put them into action. You’ll be better equipped to manage your workload, have stronger client conversations, improve the service experience, and build relationships that support retention and growth.

Dates & Topics

Friday | 9:30am - 10:30am

6 August 2027

Efficiency, Mindset & Personal Success

13 August 2027

Understanding Your Investor & Creating Value

Client Experience, Communication & Overcoming Objections

20 August 2027

27 August 2027

Growth & Client Retention Strategies

Course Details

What We Will Cover:

This is practical learning for the realities of Property Management focused on the skills that make the biggest difference to your day, your clients and your results.

Session 1: Efficiency, Mindset & Personal Success

High performance starts with how you set up your day and respond when the pressure is on. In this session, we’ll look at the habits and routines that create structure, improve productivity, and help you stay on track when things get frantic. We’ll give you practical tools with a focus on mindset and energy.

Session 2: Understanding Your Investor & Creating Value

The better you understand your investors, the easier it is to build trust and become someone they rely on. We’ll unpack different investor profiles, what drives their decisions and how to have conversations that move the relationship beyond transactions.

Session 3: Client Experience, Communication & Overcoming Objections

Every conversation shapes the client’s view of you and your service. This session is about communicating well, creating positive moments across the client journey and staying confident when the conversation gets difficult.

Session 4: Growth & Client Retention Strategies

Clients rarely leave because of one big moment; it’s often the small gaps in service and communication that add up. In this session, we’ll focus on spotting risk early, strengthening existing relationships and creating genuine opportunities for referrals and growth.

Secure Your Place

$2,200 + GST

Paid upfront before the program begins. At $550 per week, this one-off, per-office investment covers unlimited agents in your local team.

REGISTER NOW

2-Part Instalment

A 50% deposit is required upfront to secure your place, with the remaining 50% charged one month later.

Calendar invitations will be forwarded once payment has been made.

Facilitator

Lauren Kirk

Director, Coach & Trainer

With over 20 years in real estate, spanning sales, property management, corporate leadership, and owning her own agency, Lauren Kirk specialised in coaching and developing individuals and teams to reach their full potential.

Recognising that every person, team, and business is unique, she uses industry experience with proven strategies to drive performance, boost efficiency, and deliver meaningful outcomes. Lauren works from the ground up - aligning your vision and business foundations - to create sustainable growth focused on client experience, market share, profitability, and scale.

She’s equally committed to building pathways for team success through effective induction, onboarding, and retention strategies, all while staying ahead of the curve, and reimagining what’s possible in real estate.